Dispatcher / Customer Service Representative
Job Position Details
We are seeking a Dispatcher/Customer Service Representative to join our team!
You will be responsible for taking calls from clients with HVAC needs, booking calls on technicians in the field, data entry and more...
Work Hours: Normal Hours: 8:00AM to 5:00PM Monday-Friday some Saturdays during summer or as necessary
Job Summary
Provide Fast Friendly & Fun customer service to both internal and external customers.
- Answer incoming calls related to service, billing, and other departments
- Schedule service/estimate appointments in a timely manner
- Make outbound calls to book, confirm, and survey upcoming or completed appointments
- Document and update customer records based on interactions
- Other assigned duties as directed by management
Some of the requirements for an ideal applicant for this position:
- Ability to work in a fast-paced environment speaking to customers over the phone
- 3 years of consistent Customer Service-related experience
- 1 year of HVAC or home services appointment setting experience highly preferred.
- Be available Mon- Friday: 8 am to 5 Pm and some Saturdays during summer.
- Energy, enthusiasm, integrity & interest in performing at a high level every day.
- Good organizational and time management skills
- Strong attention to detail
- Demonstrate friendly and professional phone etiquette.
Benefits and Perks
- Medical Insurance
- 401K plan
- AFLAC insurance
- Holiday Pay (6 company holidays)
- Vacation / PTO
What sets Air On Demand Apart?
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Peace of Mind Service
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95% of All Calls Completed Same Day
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True to the Community
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100% Money Back Guarantee
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Visit Our Online Store
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View Our Promotions
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How Much Will AC Services Cost?
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"High Standard of Customer Service"I’ve never dealt with a company that has such a high standard of customer service! This team is amazing. Marianna always genuinely cares about what’s going on with the AC and does her best to get us scheduled.- Anthony M.
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"Came To The Rescue"
Air on Demand came to the rescue to fix the matter with our Air conditioner. They were friendly, courteous and knowledgeable. The work was done promptly. I am very happy with the job. Thank you Air on Demand.
- Marilyn G. -
"Will Use Them Again"They pulled a permit and scheduled inspection. The office person was very easy to communicate. I highly recommend them and will use them again.- Diane Z.
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"Smoothest and Fastest Purchase/Install I Have Ever Done"We just replaced our AC unit with AOD. It was the smoothest and fastest purchase/install I have ever done. Every one was professional.- John Victor B.
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"Experience Was Top-Notch"The experience from my first phone call to them teaching me about the system once it was installed was top-notch.- Leonardo C.
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"My AC Company for Easily 15 Years"Air on Demand has been my AC company for easily over 15 yrs! Only company I use for AC needs! Have bought 2 units from and their maintenance plan keeps me cool and Comfortable!! Never an issue!!- Keith M.
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"Extremely Professional, Very Knowledgeable"I've been a customer of Air on Demand for a relatively short time. I purchased a new unit from them in March of 2023. Today was the first scheduled maintenance for my unit. The technician, was extremely professional, very knowledgeable and very nice.- Vivianne A.
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"Completed the Work Ahead of Schedule"They completed the work ahead of schedule, were very meticulous and attentive and it was always nice to interact with them. Previously I replaced the other AC unit on my house with Air on Demand and I can highly recommend them as a service provider- Fernando R.