FAQ

On-site consultations are extremely important when wanting to purchase a new unit. Common things we find when doing an on-site consultation are the ducts are:

1. Very old and damaged and may need to be replaced to get the best quality out of your new unit.
2. The unit in the home currently is the wrong size for the square footage and duct system
3. There may be other underlying issues that would be missed if a unit is purchased over the phone

No, bigger isn’t always better.

Air conditioners work to remove humidity from your home, cooling the air for a higher level of comfort. An oversized air conditioner may work at a faster rate, but will use a much higher level of energy which can become costly and may even impact your system’s longevity.

Oversized systems will have short run cycles, which will not adequately remove the moisture and humidity from your home’s air. Over time, this can lead to a buildup of humidity in the system, causing a number of problems including mildew and excess wear and tear. With the technology today, units are variable speed. Smaller, variable speed units can cool your home more efficiently, giving you a higher comfort levels using less energy which can save you money in the long run.

Lastly, if your ducts are not sized for a larger system, the airflow from a larger system can damage them.

If your unit is more than 10-12 years old and requires repairs that are more than $600, we recommend replacing it, at this point, you will be throwing money down the drain since a unit at that age will break down again.

If your unit is newer and the repairs guarantee that the unit will work efficiently for a long period of time, then we recommend that you go with the repairs rather than a new system.

No. Although you may call in with an idea of what needs to be done, the repair or service you had in mind may not be the correct process necessary to get your unit up and running again. A 31-point diagnostic must be done to determine what it needed. There are many times a customer calls in thinking the thermostat is the problem when in reality it is the float switch or something else causing the unit to shut down.

With our Price First Pricing© however, you will get the price of the service before we perform the work.

Yes. Having maintenance done on your unit regularly is extremely important. In most cases, keeping up with maintenance is required to keep your manufacturer warranty valid. If your unit breaks down, most manufacturers want to make sure you took care of the unit to prevent possible issues.

Maintenance is especially important during the spring to prepare your central air system for the hard work it will be doing all summer to keep you home cool.

1. If your home has excessive amounts of dust circulating through the air even after a duct cleaning, this can be a sign of leaky ducts which is not good for the central air unit, air quality, or your health. In this case we would recommend replacement as patch jobs are not a good idea.
2. If some rooms in your home are too hot and some are too cold, it may be because of a problem with the HVAC ducts. This is especially likely if the problem is new.
3. Mold in your ducts
4. The age of your home can determine whether you need your ducts replaced. For example if your home is 20+ years old with original ducts, it may be a good time to change them.
5. You can also have your ductwork tested by one professionals

Filters should be changed monthly. If you have pets, we recommend checking the filter frequently to determine how much build up you have. Pet dander and fur may require you to change your filter more than once a month.

If you have a HEPA or media filter, it is recommended to change every 3 to 6 months.