Dispatcher / Customer Service Representative

Provide Fast Friendly & Fun customer service to both internal and external customers.

• Answer incoming calls related to service, billing, and other departments
• Schedule service/estimate appointments in a timely manner
• Make outbound calls to book, confirm, and survey upcoming or completed appointments
• Document and update customer records based on interactions
• Other assigned duties as directed by management

Some of the requirements for an ideal applicant for this position:

• Ability to work in a fast-paced environment speaking to customers over the phone
• 3 years of consistent Customer Service-related experience
• 1 year of HVAC or home services appointment setting experience highly preferred.
• Be available Mon- Friday: 8 am to 5 Pm and some Saturdays during summer.
• Energy, enthusiasm, integrity & interest in performing at a high level every day.
• Good organizational and time management skills
• Strong attention to detail
• Demonstrate friendly and professional phone etiquette.

Benefits and Perks

• Medical Insurance
• 401K plan
• AFLAC insurance
• Holiday Pay (6 company holidays)
• Vacation / PTO